PIRRS and PICA-Service

BBPA members and other companies that are signatories to the voluntary codes of practice offer dispute resolution systems to their tied tenants. Lessees and tenants covered by the code have access to the low-cost arbitration services for rents (PIRRS) and other disputes (PICA-Service), overseen by the independent Pub Governing Body (PGB).

PIRRS and PICA-Service Panels

PIRRS - a low cost rent dispute resolution service for the licensed industry in respect of cyclical rent reviews and agreement renewals

PICA-Service - an equitable low cost dispute resolution service to deal with alleged breaches of the Industry framework Code or landlord Companies' Codes of Practice

Pub Governing Body - responsible for delivering minimum standards of practice to the licensed retail sector which govern landlords and their relationships with their tied lessees